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Frequently asked questions

Answers to the most important questions about Marktplatz4pets.

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3 questions

Using Marktplatz4pets is free at the core: registration, search and contacting providers cost nothing. Optionally there is Premium for more visibility and features.

No – you can browse and view public listings without signing in.

You need a free account to post listings and to use the member message inbox. Messaging providers are also possible as a guest (with limitations).

In the blog of Marktplatz4pets you’ll find articles about pets, care and events – with categories and search.

8 questions

Registration is free:

  1. Open Sign up and choose Free or Premium.
  2. Fill in the form.
  3. Confirm your email with the 6-digit code from the confirmation message – then you’re signed in.

Please only post listings if you are of legal age and legally allowed to do so.

To protect your account we email you a 6-digit code when signing in on a new device or in a new browser. On the same device the code is then skipped for up to 30 days (technically necessary cookie; after an email change it’s required again). Switching between accounts in the same browser does not trigger a new code as long as the device is trusted for that account.

During registration the one-time email code is enough – afterwards you’re signed in on that device without immediately needing another login code.

With Premium on Marktplatz4pets you get, among other things:

  • Unlimited listings (no Free quota)
  • Up to 10 images per listing (instead of 1)
  • Text formatting in the description
  • Highlighted ads (up to 3 at the same time)
  • Shown in Premium galleries on the homepage
  • Renew listings (runtime 30 days each)
  • View your listing stats
  • Priority support via the contact form (marked as a Premium request)

With the monthly plan the first billing period is free. The annual plan costs 10 monthly prices (2 months free). Details: Packages. After checkout you get a confirmation email; we remind you by email before renewal.

Free

  • Free of charge
  • Max. 3 listings at the same time
  • 1 image per listing
  • Runtime 30 days – no renewal (then deleted)

Premium

  • Monthly (1st month free) or yearly (2 months free) – see Premium
  • Unlimited listings
  • Up to 10 images and text formatting
  • Highlighting (up to 3), Premium galleries
  • View your listing stats
  • Listings can be renewed
  • Priority support (contact form marks Premium requests)

You pay for Premium via Stripe. Typically available:

  • Credit/debit card (e.g. Visa, Mastercard)
  • PayPal
  • SEPA Direct Debit for EUR, if offered in checkout
  • TWINT for Switzerland (CHF), if offered in checkout

Which methods you see depends on country, currency and Stripe Checkout. Amount and currency are shown in checkout. Prices: Premium.

  • With the monthly plan the first billing period is free; afterwards the monthly price applies.
  • With the annual plan you pay 10 monthly prices for 12 months (2 months free).
  • You can cancel anytime – it continues until the end of the current billing period.
  • The terms of use and the Stripe checkout at purchase time are binding.
  1. Sign in and open My subscription.
  2. Click Cancel subscription and confirm.

Your Premium stays active until the end of the current billing period.

Under My profile → Settings → Delete account. You confirm with your password, the word “DELETE”, and a legal notice.

Deletion is permanent (profile, listings, messages). An active Premium subscription ends immediately – without a refund for early termination.

Legal basis: Terms of use § 8, Privacy policy.

Change email: Save it in your profile – confirmation code to the new address; the previous one stays active until you confirm.

8 questions

Click Post a listing, choose category and section, fill in the details and upload photos. As a guest you sign in or register in the last step – your draft is kept. Without Premium the Free quota applies (max. 3 listings).

About image format and size: Which photos work best?

We recommend landscape 3:2, ideally about 1200×800 pixels (a bit larger is fine). Formats: JPG or PNG, max. 10 MB per image.

The first photo is your main image in overview and detail. There the image area is shown at 3:2 – with 3:2 uploads your subject fills the frame best. Other aspect ratios also work but may look more cropped at the edges.

Without Premium: 1 image per listing; with Premium up to 10.

New listings run for 30 days. Before they expire you get reminder emails (without Premium typically 7, 3 and 1 day before; with Premium 3 and 1 day).

Without Premium, expired listings are deleted. With Premium you can renew (by 30 days each time).

  1. Open the listing.
  2. Click Write message.
  3. As a guest: enter name and email – you get a link to the conversation.
  4. As a member: the message goes to your inbox.

Guest links are valid for 30 days by default and are extended when there’s new activity.

Signed in: On the listing click Report listing, choose a reason and submit.

As a guest: Use the contact form with a link to the listing and a short explanation.

Abusive reports can lead to a ban. We review reports manually.

  1. Sign in and open the suspended listing.
  2. Click Submit appeal.
  3. Describe your appeal and send it.

Only registered providers can appeal. There is no entitlement to reinstatement.

Free listings have a fixed runtime of 30 days and are then deleted. Renewal is a Premium benefit – see Premium.

6 questions

Animals may only be offered on Marktplatz4pets by verified animal welfare organisations and verified official breeders.

  • Animal welfare pets – only approved organisations
  • Official breeders – only approved breeders

Without approval you can still use the marketplace normally (courses, services, classifieds) – pet adoption stays locked. Unauthorised animal listings can be suspended or deleted.

Only officially registered organisations (DE: Vereinsregister, AT: ZVR, CH: UID/commercial register).

  1. Choose Free via Packages and select “Animal welfare” during registration – or later as a provider submit the application (organisation name, register no., phone).
  2. You get an acknowledgement; we review manually.
  3. After approval or rejection we email you. Then you can list in pet adoption.

Questions: Contact.

Yes. After approval as an animal welfare organisation you automatically get all Premium benefits for free: unlimited listings, more images per listing, highlighting and listing stats. A separate Premium subscription is not required.

Breeders do not get free Premium – only approval for the “Official breeders” category in pet adoption.

  1. Choose Free via Packages and select “Breeder” during registration (kennel name, species, breed(s), association, membership/studbook no.) – or later as a provider submit the application.
  2. We review the details manually.
  3. After approval you can list in the breeders category.

Approval can be revoked. Questions: Contact.

Register as animal welfare or submit the application, wait for approval, then post listings in pet adoption. Details: approval.

1 question
  • Transfer via TLS/HTTPS
  • No sharing with third parties for advertising
  • Deletion via My profile or on request (see Delete account)
  • GDPR / revDSG – details in the privacy policy
  • Sensitive chat and guest data are stored encrypted when configured
  • DeepL may be used for translating public content (e.g. categories) – without personal data, see the privacy policy
4 questions
  • Via the contact form or the address in the imprint
  • Response time: usually within 1–2 business days
  • With active Premium: priority support – your request is marked as Premium for us
  • Clear cache/cookies and reload the page
  • Try another browser or a private window
  • Temporarily disable ad blockers
  • If needed contact Support with device, browser and optionally a screenshot

In Search and in the sections you can filter:

  • Nearby: postcode or place – radius when sorting by distance
  • Whole country: Germany, Austria or Switzerland
  • Online & shipping: online offers also appear in radius search after local hits

Optionally we suggest your country (DE/AT/CH) from browser language or timezone – or you choose it on the homepage. No GPS coordinates are collected.

When signed in, the country in your profile counts. Details: Privacy policy.

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Still have questions?

We’re happy to help personally – just send us a message.